Help Center

Your order can be tracked with the tracking information provided in your shipping confirmation email. Click the blue 'Track your shipment' button in the email and it will take you to your order's status page. Click the tracking link provided. It will take you to a page with a tracking service that will show you the delivery status of your order.  If you purchased any made-to-order items, please allow 7 to 10 business days for a shipping confirmation email to be sent to your inbox. Thank you.

**Please Note: Delivery may take longer in the months leading to the holiday season.** 

When your order is updated with a tracking number, please allow 5-10 business days for your shipment's first status update to show in the tracking system. 

Please understand that your parcel is the responsibility of the carrier once we have shipped it out. Tracking updates and the speed of delivery are determined by the shipping company and/or unforeseen circumstances, such as festive seasons, complicated shipping procedures at transit and sorting stations, speed of customs clearance, poor weather conditions or human error, and may therefore take longer than the stipulated time period. Tardy shipment updates and delayed delivery are beyond our control.

Also, unless you live in a major city, please allow more time for your parcel(s) to reach you.

However, if your shipment's status appears to stop showing progress following its first few updates AND your local post office has no record of your shipment in its system after 3-4 weeks, please leave us a message with your order number through our contact form here and we will look into it.

If you ordered more than 1 item, they may be shipped out separately with different tracking numbers. This is because we have fulfilment centres located globally, mainly in the United States, London and Asia. Your items are shipped out from these respective fulfilment centres, and may arrive at different times. We thank you for your patience and understanding. ☺

If the tracking system shows that your item is delivered or is already in the destination country, please check with the destination carrier (your local post office) for the delivery status of your shipment. 

In some countries and regions, it is common practice for the the courier to leave the package with the recipient's neighbor if the recipient is not present to receive it. Also check with your neighbors, with your office/apartment reception, and with members who are likely to have received your package on your behalf. 

The courier may sometimes leave your package at the doorstep/front porch or in your mailbox if you are not present to receive it. If the tracking system indicates your order is delivered and you are positive you did not receive your package, please contact the destination carrier because they will be in the best position to help you locate your package. ☺

Once the tracking system indicates that your shipment is delivered, your order is considered successfully delivered by Love Trendify.

**Please Note: We will not be held liable for missed delivery attempts by couriers due to the absence of the addressee and/or failed delivery as a result of incorrect shipping address provided by the customer.**

The store's base or default currency is USD (United States Dollar). Your bank statement reflects the charge in your local currency. Please always check your order summary to ensure that you added the correct product AND product variant added to cart. The currency (USD) is indicated beside the order value in the order summary. When checking your bank statement for the charge, please keep the currency difference in mind.

You may have accidentally entered the wrong email address at checkout. Please send us a message through the contact form here with your best email address or email us directly at support@lovetrendify.com, so we can we send your order confirmation to your inbox.

Please kindly be reminded that all customs duty charges are the personal responsibility of a shopper, regardless of the shipment’s point of origin. Please be aware of your country’s laws of taxation before you confirm a purchase.

The payment that you send to Love Trendify for your order will exclude all relevant import duties and sales taxes that might be incurred. We are unable to ascertain any charges that your country’s customs may impose.  

Please note that we do not benefit or profit from these charges that the customs collects from you. These charges are decided by the customs upon your shipment's arrival in your country. Love Trendify has no right to interfere in these laws of taxation mete out by the customs in your country. As the recipient, you must pay these directly to the carrier or customs to receive your order upon arrival.

For this reason, we will not be held liable for taxes that the buyer has to pay to release the shipment from customs.

We offer a free one-time size exchange for made-to-order shoes if the requested size for the exchange is no more than 2 sizes larger or smaller than the original size ordered. The shoes must be new and unworn, and the request for the exchange must be submitted within 25 days after receiving your order.

Please send a picture of your new and unworn shoes to support@lovetrendify.com within 25 days after receiving your shoes. Also include your order number, or the name on your order, and the reason for the exchange in your email. Thank you. ☺

As our Refund Policy has made clear, your order is eligible for a full & courteous refund if your item is unused and returned to us in the same condition that was delivered to you. It must also be in the original packaging and returned to us with a shipment tracking number. We do not charge a fee for processing a return or exchange; you’ll only have to cover the return postage for your item. **Please note that all made-to-order items, such as footwear, socks, cushion covers and bags, etc, are NOT eligible for a refund**

Defective items received can be replaced at no additional cost to you as long as you provide us with pictures and proof of damage within 7 days of receiving your order.

If your order is eligible for a refund/replacement, please send your request to our email at support@lovetrendify.com. We are happy to give you the best assistance you require. And for us to do so, we remind you to indicate your order number, your name and be clear about your concerns in your email.