**Any Free Plus Shipping Items on our site do not qualify for refunds, unless received damaged, or broken, and proof with an image is sent to our customer support and verified.**
**Any Custom-Printed or Made-to-Order Items, such as exclusively designed shirts, shoes, hoodies, mugs, bags, phone cases, bedding, cushion covers and customized jewelry, on our site are all made to order and do NOT qualify for a refund.**
Our policy lasts 36 hours of receiving your shipment. If 36 hours have gone by since receiving your shipment, unfortunately we can’t offer you a refund or exchange.
**To be eligible for a refund, your item must be unused and returned to us in the same condition that you received it. It must also be in the original packaging and returned to us, at your own expense, with a shipment tracking number.**
We are also not held liable for missed delivery attempts by couriers due to the absence of the addressee, and neither are we held responsible for failed delivery attempts due to incorrect shipping address provided by the customer.
**Please note that all customs duty charges are the personal responsibility of a shopper. Please be aware of your country’s laws of taxation before you confirm a purchase. The price that you pay to Love Trendify will exclude all relevant import duties and sales taxes. As the recipient, you must pay these directly to the carrier to release your order from customs upon arrival. We will NOT be held liable for customs charges that the buyer has to pay to receive the shipment.**
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, customized or personalized, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item back to the return address that we will provide in our email to you. Please note that defective items received can be replaced at no additional cost to you as long as you provide us with pictures and proof of damage within 36 hours of receiving your order.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should contact us at firstname.lastname@example.org. We will then provide you with a return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
For your returned item to qualify for a full refund, you must send it back to our return address using a trackable shipping service or a shipping insurance.